Help Center

Booking

How do I book a service?
Pick a service or plan, choose a garage and a pickup slot, and confirm. The garage accepts the booking and a pickup executive is assigned.

Can I change or cancel a booking?
Yes, before the vehicle is picked up. After work has started, charges may apply for work already done.

Pickup & Delivery

How does pickup work?
An assigned executive collects your vehicle. You share a one-time password with them to confirm the handover — never share it before they arrive.

Where can I track my booking?
Every booking has a live tracking link, sent to you by SMS. It shows the current stage, the assigned executive, photos and your bill.

Work & Billing

What if the garage finds more work?
They send you an itemised estimate to approve. Nothing extra is carried out or billed unless you accept it, and you can approve items individually.

How is the final bill calculated?
The booked amount plus any extra work you approved, with GST. Every line is visible on the job card, and you can download the tax invoice once work is complete.

Payments

How do I pay?
Online through our secure gateway once work is marked complete, or as agreed with the garage. We never store your card details.

My payment failed but money was debited.
Failed payments are reversed automatically by your bank, usually within 5 working days. Contact us with the booking number if it has not appeared.

Something Went Wrong

Open your tracking link and use Raise a dispute, or contact us below. A dispute pauses the booking and flags it to our team.

Email: support@drivedetailsindia.com
Phone: +91 78274 83041