Refund Policy

This policy explains when a refund is due and how it is processed. It applies to services booked through the Drive Details website, app and service centers.

1. Cancellation Before Pickup

A booking cancelled before the vehicle is collected is refunded in full. If nothing was paid up front, nothing is charged.

2. Cancellation After Pickup

If work has not begun, the booking is refunded in full less any pickup cost already incurred. If work has begun, the amount for work already completed is retained and the balance refunded.

3. Work You Did Not Approve

You are never billed for additional work you did not approve. If such an amount appears on your invoice, raise a dispute from your tracking link and it will be corrected.

4. Failed or Duplicate Payments

A payment that fails at the gateway is reversed automatically by your bank, normally within 5 working days. If you are charged twice for the same booking, contact us with the booking number and both transaction references and we will refund the duplicate.

5. Service Quality

If you are not satisfied with the work carried out, raise a dispute within 7 days of delivery. We will inspect and, where the fault is ours, re-do the work at no cost or refund the amount for that line item.

6. How Refunds Are Paid

Refunds are returned to the original payment method. Bank processing normally takes 5–7 working days after we approve the refund.

7. Contact

Email: support@drivedetailsindia.com
Phone: +91 78274 83041
Drive Details India Pvt Ltd, 702, Icon Towers, Baner Road, Pune – 411045, Maharashtra, India